Our Solutions 24×7 Helpdesk

At Tekorder, we focus on customer satisfaction and user experience. We provide fully serviced IT customer care support for small as well as large scale businesses. Our 24x7 availability, and top class performance ensures that your business will face no down time.

We help you
01

In providing support for both software and hardware making it easier for you to have one common point in resolving issues, technically

02

Having a full time dedicated Help Desk support to provide a lifeline for modern business enterprises and organizations and we ensure zero hindrances by providing service at any point of time.

03

By continuing supporting through phone, email and chat without affecting your support budget negatively.

04

In providing certified and experienced technicians and system engineers which provide support for IT and Technical issues reducing your downtime considerably.

05

In ensuring efficient IT management, secure collaboration, quality measures, automated operations and regulatory compliance.

06

In not only resolving problems but also in maintaining and optimizing the businesses helping you scale up in the long run.

Our Methodology

Understand

We understand you business goals, any roadblocks in reaching those goals and then use training as a tool to combat and get a deeper understanding of your end customer needs

Design

We design a target programme tailored for your organization and study the real time issues for improving end user experience

Deliver

We deliver focused and resolution oriented support, around the clock with no run around

Measure

We measure our performance together with our clients through defined SLAs

Our Other Solutions

Server Management

At Tekorder, we understand that server management is demanding and troublesome while knowing a fact that only a specialist can handle this process. Backups, updates, uptime monitoring, troubleshooting problems, and more, all come under Server Management.

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CompleteCare

Our CompleteCare service provides full support coverage, 24 hours a day, 7 days a week, 365 days a year meaning. We always have your back - No matter where, when or how. IT downtime is a hindrance for all, and to get your site back on and running is vital. Our team consists of fully trained staff, available for service at all times, ensuring complete service.

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Smarthands Data Center Management

Our NOC support team has extensive experience providing support to all the technology in your Data Center cage. Regardless of the brand, you can count on us to provide immediate-engineer level support onsite the Data Center.

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Corporate Branch Offices

Tekorder provides unlimited onsite smarthands / onsite tech support at a fraction of the cost. This enables corporations to reduce their costs while increasing the positive experience the staff has with technology.

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Cyber Security

At Tekorder, we assess the vulnerability and do the penetration testing, while covering a lot other factors which could impose a strong threat to your organization. We identify the key requirements and develop a strategy which drive the transition covering all the aspects of Cyber Security.

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IT Consulting

At Tekorder, we have the necessary expertise and resources to build, operate, manage, sustain and extend technologies to build infrastructure and operations. All the industry knowledge comes from continuous investment and technical command in the domain while offering a wide spectrum of technology services that make businesses do better.

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Product Development

At Tekorder, we provide offshore product development services for businesses at every level of expansion : startups, small and medium scale businesses and large enterprises. We do all of this by using our industry best experience along with knowledge of latest technologies and business ideas in developing a product before a set deadline.

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Managed Services

Managed Backup // Managed Desktop // Managed Server // Managed Network Services // Software as a Service (SaaS) // Infrastructure as a Service (IaaS) // Office 365 // Microsoft Azure // Amazon Web Services

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